Our commitment to you
坦帕电 is committed to helping customers manage their bills.
Helping you save
Here are some ways we can help you manage your energy usage and spending:
- 30+ Energy Saving 项目: We offer more energy saving programs than any other utility in Florida, to help you save energy and save money. These include time-of-day and interruptible-energy programs, online and in-person energy audits and rebates on select energy-efficient equipment. For a comprehensive list of available programs visit our residential 节约能源 页面.
- 节约小贴士: There are simple actions you can take to help lower your electric bill. For hot and cold weather tips, as well as everyday energy-saving tips, check out our energy-efficiency tips 回家了.
- Interactive Bill: Access personalized insights on your bill, available at TECOaccount.com. It shows a monthly and yearly usage comparison with actionable recommendations on how to save money and energy, customized for you.
We’re here for you
We empathize with our customers who are facing hardships, which is why we:
- Offer flexible payment extensions, whenever possible, allowing customers more time to pay their bills. To discuss what payment options are available, call us at 888-223-0800 on weekdays from 7:30 a.m. 到下午6点.m.
- Donated $1 million to help qualified customers pay past-due bills via our 分享计划 in 2023. If you are in need of assistance, call 211. In addition to funds provided by TECO, which are paid by shareholders and do not affect customer bills, 分享 is funded by the generosity of our own employees, customers and community partners. For every contribution made, 坦帕电 will match it dollar-for-dollar.
- Partner with many community agencies to connect qualified customers to assistance with household expenses and utility bills. 访问 payment assistance to learn about local organizations and resources that are available.
